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FAQ

  • Q How do I ensure that my drug pen is compatible with my medication?

    A To ensure a perfect match between our pen injectors and your drug, we kindly ask for the following details:

    I.What is the name of your drug or the current market brand?
    II.What is the height of the rubber stopper for your 3ml cartridge? Is it 8.2mm, 11.3mm, 9.01mm, or another specification?
    III.If your team is unable to provide stopper drawings, please measure the stopper height with a ruler to provide an accurate size.
    IV.What is the maximum dose for a single administration?
    V.What is the minimum dose for a single administration?
    By providing this essential information, our technical team will be able to identify the most suitable drug pen injector for your medication, ensuring a perfect match and optimal performance. Based on this, we will provide sample pens for your evaluation before placing an order with us.
  • Q How can I dispose of used pen injectors?

    A Used pen injectors and infusion sets should be disposed of in accordance with local medical waste disposal regulations. Please follow the guidance of your healthcare provider or local authorities to ensure safe, environmentally responsible disposal.
  • Q Are the materials used in your products safe?

    A Yes, all materials used in our products are medical-grade and have been rigorously tested to meet the relevant safety standards, ensuring their suitability for use in medical and clinical environments. Our products also undergo thorough quality control measures to guarantee the highest levels of safety and performance.
  • Q What should I do if my pen injector is not working properly?

    A If your pen injector is not functioning as expected, ensure that the cartridge or needle is properly inserted and check for any blockages. If the issue persists, please contact our customer support for troubleshooting guidance or request a replacement if necessary.
  • Q Are your insulin pen needles compatible with all types of pen injectors?

    A Our insulin pen needles are specifically designed to be compatible with a wide range of drug pen injectors, ensuring reliable and secure attachment. If you have any concerns regarding compatibility, please refer to the product manual or consult with our customer service team.
  • Q Can pen injectors be reused?

    A Disposable pen injectors are designed for single-use only. However, for cost-effectiveness, we recommend using reusable pen injectors if suitable for your needs. These devices are designed for multiple uses but should always be handled with care to ensure proper function and safety.
  • Q How should I store my drug pen injectors?

    A Drug pen injectors should be stored in a cool, dry place, away from direct sunlight and extreme temperatures. Follow the storage instructions to maintain the product's integrity and ensure its efficacy.
  • Q How do I know which pen injector is suitable for my medication?

    A Selecting the correct pen injector depends on several factors, including the type of medication, the required dosage, and individual needs. It is crucial to consult with your healthcare provider or pharmacist for personalized guidance in selecting the right injector that best meets the specific requirements of your medication.
  • Q What types of medications can be used with pen injectors?

    A Pen injectors are primarily used for medications such as GLP-1 receptor agonists, various peptide-based drugs, insulin, human growth hormone, FSH, and other biologic or injectable medications that require precise dosing. Always consult your healthcare provider to ensure compatibility with your specific medication and to determine the appropriate pen injector.
  • Q What is a drug pen injector?

    A A drug pen injector is a compact, portable device designed for self-administration of medication. Commonly used for chronic conditions such as diabetes, it offers patients the convenience and ease of precise, at-home medication delivery. It allows users to administer their medication in a safe, controlled, and efficient manner.
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STH (Shanghai) Pharmaceutical specializes in biopharmaceutical solutions and drug delivery technologies, committed to advancing healthcare through innovation. We provide high-quality drug delivery devices and consumables for the pharmaceutical, biotechnology, and generic industries.
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